Right of return:

Purchases can be returned for exchange or refund within 10 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. All original packaging with pricing and labels must be intact. No tape is to be attached to the product or the products packaging. The return cost to our HQ (one way) is on you.

Only production failures will be exchanged free of charges under warranty however if the watch isn’t what you want, you can still return this and ask for a refund or an exchange. We won’t charge you anything for the refund or exchange. The shipping cost that comes with the return is on you.

Returns which do not comply with the above listed criteria will be refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.

If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.

Products on sale can not be returned nor exchanged.

Warranty claims:

All MEM products come with a 2 years premium warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact our customer service by filling up the form below (or click here to go to the form). Include your proof of purchase, your order number, photos of the suspected fault and a brief description of the claim.

The MEM warranty does not cover:
– Battery end of life, case, crystal, finishes and plating
– Damage resulting from improper handling, lack of care, accidents or normal wear and tear
– Damaged strap by wear & tear
– Discoloration of light colored watches and/or components

The MEM warranty does cover:
– GTLS detaching from the dial or hands
– Hands falling off
– Movement failure (time)
– Battery failure during the first 12 months